Warranty Information
Clear warranty terms for repairs and services.
Warranty depends on the repair type and covers faults related to the work completed. Physical damage, liquid damage, third-party repair attempts and unrelated faults are not covered.
Warranty Periods
Repair warranty at a glance.
These terms apply unless a different warranty period is listed on your invoice or agreed in writing.
12 Months Warranty
Screen Replacement
Covers display faults related to the replacement part or repair work, excluding physical damage, pressure damage, liquid damage and new impact damage.
6 Months Warranty
Battery Replacement
Covers battery faults related to the replacement battery, excluding liquid damage, swelling caused by misuse, impact damage or unrelated device faults.
3 Months Warranty
Motherboard Repairs
Covers the specific motherboard repair carried out, excluding new damage, liquid damage, corrosion, unrelated faults or previous repair issues.
6 Months Warranty
Other Hardware Repairs
Covers the specific part replaced or repair completed, excluding physical damage, misuse, liquid damage and unrelated faults.
6 Months Warranty
Refurbished Devices
Covers eligible device faults, excluding physical damage, liquid damage, misuse, wear and tear or accidental damage.
6 Months Warranty
Accessories
Covers eligible accessory faults, excluding wear and tear, misuse, physical damage or liquid damage.
Important Conditions
What warranty does and does not cover.
Warranty claims need assessment before approval. A new fault does not always mean the original repair has failed.
Payment Before Repair
A deposit or agreed upfront payment is required at the time of booking. Repairs will not be initiated until payment has been received and confirmed.
Warranty Assessment Required
Warranty claims are not approved on the spot. The device may need to be inspected and tested first.
Physical Damage Excluded
Warranty does not cover cracked screens, impact damage, pressure marks, bent frames, broken connectors or other new damage.
Liquid Damage Excluded
Liquid damage, corrosion and moisture-related faults are not covered by repair warranty.
Third-Party Repairs Excluded
Warranty may be void if the device is opened, repaired or modified by another repairer after our repair.
Unrelated Faults Excluded
Warranty only applies to the part or repair work completed. Different faults may need a new quote or inspection.
Diagnostic And Labour Fees
Diagnostic, handling, labour or parts fees may be non-refundable once assessment, parts ordering or repair work has begun.
No Change Of Mind Refunds
Refunds and exchanges are not offered for change of mind. Your rights under Australian Consumer Law still apply.
Important Exclusions
Warranty does not cover physical damage, liquid damage, misuse, wear and tear, third-party repair attempts, software changes or unrelated faults.
Warranty Claims
How to make a warranty claim.
Please contact us with your original repair details so we can check the repair history and confirm the next step.
Send Your Details
Include your name, invoice details, device model and a clear description of the issue.
Assessment
We inspect the device to confirm whether the fault is related to the original repair.
Outcome
If approved, we repair or resolve the issue under warranty. If not covered, we explain the reason and quote options.
FAQ
Warranty questions.
Quick answers for common warranty situations.
What kind of warranty do you provide for repairs?
Warranty depends on the repair type. Screen replacements include 12 months warranty, battery replacements include 6 months warranty, motherboard repairs include 3 months warranty, and most other hardware repairs include 6 months warranty.
Does warranty cover physical damage?
No. Warranty does not cover physical damage, impact damage, pressure damage, cracked glass, bent frames or damage caused after the repair.
Does warranty cover liquid damage?
No. Liquid damage, corrosion and moisture-related faults are not covered by repair warranty.
Can a warranty claim be approved immediately?
No. Warranty claims need assessment first. We need to confirm whether the issue is related to the original repair.
What if the issue is not covered?
If the issue is not covered under warranty, we explain why and provide repair options or quote guidance where possible.
Do I need to pay before repair work starts?
Yes. A deposit or agreed upfront payment is required at the time of booking. Repairs will not be initiated until payment has been received and confirmed.
Do I still have rights under Australian Consumer Law?
Yes. Nothing on this page is intended to limit your rights under Australian Consumer Law.
Need help with a warranty question?
Send your repair details and we’ll help confirm the next step.
Contact Support