Prestige Mobile Solutions
Frequently Asked Questions
Clear answers for device repairs, stick drift repair, HDMI repair, website design, quotes, payment and warranty.
Website Design
Modern websites, landing pages, quote forms, service pages and mobile-friendly layouts for local businesses.
Stick Drift Repair
Help for PlayStation, Xbox and other controllers with drifting, worn analogue sticks or movement faults.
HDMI Repair
Support for consoles with no signal, loose HDMI ports, damaged HDMI ports or display output faults.
Device Repairs
Why is my iPhone boot looping or stuck on the Apple logo?
Boot looping can be caused by full storage, a failed update, battery faults, damaged parts, liquid damage, previous repair attempts or board-level faults. The device may need inspection before the exact cause can be confirmed.
Can you repair a phone that will not charge?
Yes, charging faults can often be checked. The issue may be caused by a dirty or damaged charging port, faulty battery, damaged cable, liquid damage or a board-level charging fault.
Can you repair a phone with no power?
No power faults may be caused by the battery, charging port, screen, liquid damage or a motherboard fault. These repairs usually need inspection before a final quote can be given.
Is liquid damage covered under warranty?
No. Liquid damage, corrosion and moisture-related faults are not covered under repair warranty. Liquid-damaged devices also carry a higher risk of future faults.
Will I lose my data during repair?
Data loss is always possible during repair, especially with no power, boot loop, storage or board-level faults. Customers should back up their device whenever possible before repair.
Do you repair phones, tablets and laptops?
Yes. Prestige Mobile Solutions assists with phones, tablets, laptops, game consoles, controllers and common repair quote requests.
Stick Drift Repair
What is controller stick drift?
Stick drift is when a controller moves by itself or registers movement without touching the analogue stick. It is usually caused by worn analogue stick modules or internal wear.
Can you repair PS5 and Xbox controller stick drift?
Yes. We can assist with stick drift repair enquiries for common PlayStation and Xbox controllers. The controller model and fault details are needed before quoting.
Is Hall effect stick drift repair available?
Hall effect options may be available for some controller models. Availability depends on the controller type, parts compatibility and the repair required.
Is stick drift always fixed by replacing the analogue stick?
Most stick drift is caused by worn analogue modules, but some faults can be caused by board damage, liquid damage or previous repair attempts.
HDMI Repair
Can you repair PS5, Xbox or console HDMI ports?
Yes. We can assist with HDMI repair enquiries for consoles with no signal, loose HDMI ports, damaged ports or display output faults.
Why does my console turn on but show no signal?
No signal can be caused by a damaged HDMI port, faulty HDMI cable, TV input issue, HDMI encoder fault or board-level damage. The console may need inspection.
Can a damaged HDMI port cause no picture?
Yes. If the HDMI port is loose, bent, missing pins or physically damaged, the console may power on but fail to display on the TV.
Can HDMI repair pricing change after inspection?
Yes. Pricing may change if there is board damage, lifted pads, previous repair attempts or damage beyond the HDMI port itself.
Website Design
Do you build websites for small businesses?
Yes. Prestige Mobile Solutions builds clean, modern websites for local businesses, including landing pages, service pages, quote forms and contact forms.
What is included in website design?
Website design can include page layout, mobile-friendly design, service sections, quote forms, contact forms, basic SEO setup and a clean structure for customers to request help.
Do I need a full website or just a landing page?
A landing page is best for one main service or offer. A full website is better if your business needs multiple pages, service categories, contact forms and stronger local SEO.
Can you update an existing website?
Yes. Existing websites can often be refreshed with better layout, clearer service sections, improved contact flow and more professional styling.
Can you add a quote form to my website?
Yes. Quote forms and contact forms can be added so customers can send their details, service request and preferred contact method.
Quotes, Payment and Warranty
How do I request a quote?
You can request a quote through the quote page. Include the device model, fault, damage history, previous repair attempts and preferred contact method where possible.
Are quotes final?
Quotes are based on the information provided. Final pricing may change after inspection if there is liquid damage, board damage, missing parts, previous repair attempts or multiple faults.
Is payment required before repairs start?
Yes. A deposit or agreed upfront payment is required at the time of booking. Repairs will not be initiated until payment has been received and confirmed.
What warranty do you provide?
Warranty depends on the repair type. Screen replacements include 12 months warranty, battery replacements include 6 months warranty, motherboard repairs include 3 months warranty and most other hardware repairs include 6 months warranty.
What is not covered under warranty?
Warranty does not cover physical damage, liquid damage, misuse, wear and tear, third-party repair attempts, software changes or unrelated faults.
Are warranty claims approved on the spot?
No. Warranty claims require technician inspection and testing before approval. Assessment time can vary depending on the issue and workload.
Business IT Support
What business IT support do you offer?
We assist with simple small business technology support such as PC and laptop setup, email setup, Outlook help, Microsoft 365 setup, printer issues, Wi-Fi troubleshooting and general tech help.
Do you offer large managed IT contracts?
Prestige Mobile Solutions focuses on practical local business tech help, not large enterprise IT management or complex server administration.
Can you help with Outlook or email setup?
Yes. We can assist with basic email setup, Outlook setup, account configuration and general email troubleshooting.
Need a quote?
Send the model, fault and what happened.
Include any liquid damage, previous repair attempts, no power symptoms, boot looping, HDMI damage or controller drift details.
Send Quote Request